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Our price-to-quality ratio differentiates us from the other providers. This is basically us providing customers an engineer with higher qualifications and experience for the same price if not lower than the competition.

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An incident is basically counted as a single issue. The list of issues is listed under the Supported Issues page of this site.

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Yes. You can still use our forums and online help tools until your package expires. However, it is recommended that you purchase a new package to have full support coverage.

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Yes, you can.

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No, you can't. Our support packages competitively priced to offer you a discount as compared to per incident. However these packages have an expiration period. It is recommended that you purchase a new one.

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12 months

Partner FAQs

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Resellers You will have the same advantage of large-scale resellers and manufacturers by having a full-blown technical support company at your disposal to service your clients requirements without the cost associated with this service. Utilize SUPPORTrix as a marketing channel to disseminate information about new programs, products, and services. Earn additional revenue from each purchased support made by customers under your base. Manufacturer Capability to support other brands of products that your customers are using in tandem with yours. You will also have the advantage of having another technical support center without the usual costs associated with setting up one from ground up. Utilize SUPPORTrix as a marketing channel to disseminate information about new programs, products, and services. Receive analysis reports on your products to find out what are the top issues that customers are faced with in relation to your product, reason why they are happening, and measures on how they can be prevented. Earn additional revenue from each purchased support made by customers under your base. Service Provider Capability to support to other brands of products that your customers are using in tandem with yours. You will also have the advantage of having another technical support center without the usual costs associated with setting up one from ground up. Earn additional revenue from each purchased support made by your customers.

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Co-branding - SUPPORTrix will take in pre-sales and post-sales support calls from each Partner's customer base under the name of the "Partner." Accredited Service Provider - SUPPORTrix will cater to pre-sales and post-sales support calls from the Partner's customer base under the name "SUPPORTrix."

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To join and be a part of the Partner program, simply register with your details and our representatives will contact you immediately to set up your Partner Account.