Supportrix is a business unit of Concentrix, the Business Process Outsourcing (BPO) division of the SYNNEX Corporation (NYSE: SNX). For over 20 years, Concentrix has been delivering high quality customer, business process and technical support to Fortune 500 companies. Working from Asia, Latin America and the US, and supporting over 14 million interactions a year, we give our customers the global support essential for business success. And, because we are a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company, you can count on Concentrix — and SUPPORTrix — to provide you with the highest-quality support, today and into the future.
Our mission is to provide world-class professional support 24x7x365 for a wide range of technology products to the consumer and Small-Medium-Business (SMB) markets.
A skilled, experienced team of engineers is the foundation of our quality technical support. Supportrix team members are employees — not contracted out. To assure quality, we constantly evaluate the team’s performance and provide training. The team works from our state-of-the-art facilities and has access to an extensive test lab and 2,000 article Knowledgebase. In addition, remote connect allows our techs to work directly on your equipment to quickly resolve issues while you watch or get other things done.
- Convenient: contact us 24x7x365
- Flexible: we serve for a broad range of needs
- Prompt: save hours of waiting for a live person
- Easy: secure remote connect, we fix — you watch
- Safe: Secure payment electronically or by phone