What to Do If the Cellular Data is Not Working on Your iPhone or iPad

 

Have you ever experience a time when the cellular data suddenly stopped working on your iPhone or iPad? Ruling out the possibility that you’re not in a poor coverage area, there are some troubleshooting steps you can do that may resolve this issue.

OPTION 1: Restart Your Device

The first troubleshooting step you should try is to turn your device off and on again. Below are the steps on how you can restart your iPhone or iPad:

STEP 1: Hold down the power button (side button) until the “Slide to Power Off” slider appears.

STEP 2: Drag the slider to the right.

STEP 3: Wait for your device to shut down completely.

STEP 4: Hold the side button to turn your device back on.

OPTION 2: Toggle Airplane Mode

Sometimes, toggling the cellular data off and on can “reset” the connection and solve the problem. Follow these steps:

STEP 1: Swipe up from the bottom of your screen to open Command Center.

STEP 2: Tap the Airplane mode icon.

STEP 3: Wait a few moments for the iPhone’s radios to turn off.

STEP 4: Tap the Airplane mode icon again.

STEP 5: Wait for the device to reconnect and check if it’s working now.

OPTION 3: Verify If the Cellular Data is On

There’s also the possibility that your device’s cellular data setting is disabled. Here’s how to check and make sure it’s enabled:

STEP 1: On your device’s Home screen, tap on the Settings app.

STEP 2: In Settings, tap on Cellular.

STEP 3: Check and make sure the toggle switch next to Cellular Data is turned on.

OPTION 4: Reset Network Settings

If cellular data stubbornly refuses to cooperate, we may need to reset the network settings completely. This will wipe out any saved WiFi networks while resetting your cellular data settings to their defaults. This means resetting your network settings can also fix WiFi problems, if you’re having any of those.

STEP 1: On your device’s Home screen, tap on the Settings app.

STEP 2: Scroll down, then tap on General.

STEP 3: Scroll to the bottom of the page, then tap the Reset option.

STEP 4: Next, tap Reset Network Settings.

STEP 5: Enter your device’s passcode to authorize the reset process.

STEP 6: Tap Reset Network Settings to confirm the reset.

OPTION 5: Perform a Factory Reset

Optionally, you could leave the phone in its “like new” state, which might have removed an app or service that was messing up your cellular data. If you want to do that, make a backup anyway: you might regret it if you don’t.

STEP 1: On your device’s Home screen, tap on the Settings app.

STEP 2: Scroll down, then tap on General.

STEP 3: Scroll to the bottom of the page, then tap the Reset option.

STEP 4: Tap on Erase All Content and Settings to completely wipe your iPhone clean.

STEP 5: Enter your passcode to authorize the reset process.

STEP 6: Tap Erase iPhone to confirm the operation.




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