What to Do If the Mouse is Not Working Properly on a Windows 8 Computer


One of the most common computer peripherals that could malfunction is the mouse. If your mouse is not working correctly while using a Windows 8 computer, try the following troubleshooting steps that correspond to the specific problem scenario your mouse is currently having:

Problem Scenario 1: The mouse pointer does not appear upon starting Windows.

STEP 1: Make sure that the mouse’s cable is firmly plugged in the computer’s USB port. If you are using an older model that has a PS/2 port, re-plug the cable and make sure that the port goes all the way into the slot then restart your computer.


Problem Scenario 2: Your cordless mouse does not respond properly or the mouse pointer suddenly jumps across your computer screen.

STEP 1: Since you are using a cordless mouse, you may want to try replacing its batteries.

STEP 2: Check if the mouse’s inner parts are dirty. If so, clean it with a moist cloth and make sure all parts are debris-free.

Problem Scenario 3: Your mouse is working fine but its buttons seem to be functioning in reverse.

To double-check the configuration settings of your mouse, refer to the steps below:

STEP 1: If you are on the Start screen, enter “control panel” in the Search Apps field then click on Control Panel on the left side where the search results are displayed.

If you are on the Desktop screen, point your cursor on the upper right-hand corner of the screen to show the Charms bar. Click Settings then Control Panel.

STEP 2: On the Control Panel, go to Hardware and Sound then Devices and Printers.

STEP 3: Under Devices, right-click the mouse icon then select Mouse Settings.

STEP 4: When the Mouse Properties window appears, look for the Switch primary and secondary buttons option and make sure that it is unchecked. You may check this option if you are left-handed.

STEP 5: Click Apply.

Problem Scenario 4: Files or folders open with a single click instead of a double click.

Since this mouse click action can be set, you can choose whether you want a single-click or a double-click mouse action to open files or folders. In case you want to change this setting, follow the steps below:

STEP 1: Open any folder on your computer, then click the View tab, and then click Options.

STEP 2: When the Folder Options window appears, look under Click items as follows section then select Single-click to open an item (point to select) or Double-click to open an item (single-click to select).

STEP 3: Click Apply to save your changes.

Contact Us