The Xbox One Chat headset offers a better multiplayer experience by letting you chat privately in crystal-clear digital audio with your friends while gaming. But if in case you’re having difficulties hearing any sound, or if your friends cannot hear you whenever you’re using the Xbox One Chat headset, below are some basic troubleshooting steps you can try on the device.
STEP 1: Disconnect the headset or unplug the headset cable from the bottom of the controller.
STEP 2: Then reconnect it firmly to the controller (in the expansion port for a headset or the 3.5-mm port for a 3.5-mm chat headset).
NOTE: If you have a 3.5-mm chat headset, never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.
STEP 3: Make sure the headset is not muted by checking the mute button on the headset controls.
NOTE: For a headset, the mute button is on the left side of the connector that is plugged into the expansion port of the controller. For a 3.5-mm chat headset, the mute button is a slider button on the front of the audio controls that are in the middle of the headset cable.
STEP 4: Increase the audio. If you’re using a headset plugged into the 3.5-mm port, go to Settings, choose Devices & accessories, and then select your controller and adjust your audio options.
STEP 5: Try using a different controller or headset to check for a hardware malfunction.
STEP 6: Update your controller to make sure you have the latest software.
If Others Can’t Hear You Through the Xbox One Chat Headset
If you can hear others in a party or game but they can’t hear you, try these solutions.
SOLUTION 1: Make sure your headset is not muted
Check to make sure that the orange LED light next to the Mute button is not on.
SOLUTION 2: Power cycle your Xbox One console
For step-by-step instructions on how to power cycle your Xbox One console, see the article How to Perform a Restart or Full Power Cycle on Your Xbox One Console.
SOLUTION 3: Re-associate your controller with your profile
STEP 1: To return to the Home screen, press the Xbox button to open the guide, and then select Home.
STEP 2: Select your gamerpic in the upper-left corner of the screen.
STEP 3: Locate your profile and select Choose this person.
SOLUTION 4: Verify the NAT type for your network
Network Address Translation (NAT) lets you hide your IP address from devices that are not on your network. For more information about NAT, follow these steps:
STEP 1: Access the Network screen by pressing the Xbox button to open the guide.
STEP 2: Select Settings.
STEP 3: Select All Settings.
STEP 4: Select Network.
STEP 5: Select Network settings.
The Network screen is divided into three columns. This page describes network settings options that are available from each of these columns.
SOLUTION 5: Test your headset
To test the headset, start a party (requires Internet connectivity) to test the audio:
STEP 1: Sign in to Xbox Live on your Xbox One console.
STEP 2: Press the Xbox button to open the guide.
STEP 3: Under Party, select Start a party. (You don’t need to invite anyone for this test.)
STEP 4: Make sure your mic is not muted in party chat.
NOTE: You can use the Y button on your controller to toggle mute on or off.
STEP 5: Make sure your headset is not muted. Here’s how:
- For a headset, check that the orange LED light next to the Mute button is not on.
- For a 3.5-mm chat headset, check that the Mute slider on the front of the audio controls in the middle of the headset cable is completely showing green.
STEP 6: Make sure the volume is turned up.
STEP 7: Speak into the microphone.
NOTE: If your headset is working, you’ll see the ring around your gamerpic light up.
SOLUTION 6: Use the Skype app to test the headset
You can use the Skype app to test your headset. Here’s how:
STEP 1: Sign in to your account.
STEP 2: Select the Skype account.
STEP 3: Select People, and then select the Skype Test Call contact.
STEP 4: Select Voice call. Skype will try to connect your voice call.
STEP 5: The call will ask you to speak into the mic and will repeat what was heard.