A lot of common issues that occur on gaming consoles like the Xbox One can be resolved by simply performing a restart or a full power cycle on the device. You don’t have to worry since performing this will not erase any of your games or data.
Restarting Your Console
STEP 1: Press the Xbox button to open the guide.
NOTE: Pressing the Xbox button will open the guide from any other screen on the console.
STEP 2: Select Settings.
STEP 3: Select Restart console.
STEP 4: Select Yes to confirm.
NOTE: If you’re unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
Power Cycling the Console
STEP 1: Power off your console by pressing the Xbox button at the front of the console for approximately 10 seconds.
STEP 2: Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
NOTE: If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.
If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying “Xbox on,” won’t be enabled until you restart the console.
Power Cycling Your Console via the Power Supply
STEP 1: Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
STEP 2: Unplug the console’s power cable, then wait for approximately 10 seconds.
NOTE: Be sure to wait 10 seconds as this step resets the power supply.
STEP 3: Plug the console power cable back in.
STEP 4: Press the Xbox button on your console to turn on the Xbox One.