Are you getting an error message whenever you run the Network Connection Test on your Xbox One console? If so, this article will guide you on how to troubleshoot this problem when your console is hardwired to your home network.
If in case you need to repeat the Network Connection Test on your Xbox One to identify the specific error message you are getting, follow these steps:
STEP 1: Press the Menu button on your Xbox One controller.
STEP 2: Select Settings, then Network.
STEP 3: On the Network Settings screen, select Test network connection on the right-hand side of the screen.
NOTE: If the connection test is successful, your console will connect to Xbox Live. Otherwise, the Network Connection Troubleshooter will try to identify the problem. This article will help you when you’re getting the “Can’t connect to your DHCP server” error message.
To start troubleshooting the error message your Xbox One console keeps getting, follow the instructions below:
Power Cycle Your Network
STEP 1: Unplug the power cable from the back of the router, modem, or gateway for five minutes. If you have a router and a modem, unplug the power cable from both devices.
STEP 2: Turn off your Xbox One console by pressing and holding the power button on the front panel for about five seconds.
STEP 3: After five minutes, plug the modem or gateway back in first, and then wait for all the lights to return to their normal state.
STEP 4: If you’re using a router, plug it back as well, and then wait for all the lights to return to their normal state.
STEP 5: Proceed in testing your Xbox Live connection once again by pressing the Menu button on the console’s controller.
STEP 6: Select Settings, then Network.
STEP 7: On the Network Settings screen, select Test Network connection on the right side of the side of the screen.
NOTE: If this solution works, your console will connect to Xbox Live. If you are prompted to update your console software, select Yes.
If you’re still getting the same problem, proceed to the next troubleshooting option.
Try a Different Cable or Port
If you have another network cable, try using one that is known to be working. To verify that the network cable is working, follow these steps:
STEP 1: Unplug the Ethernet cable from both the Xbox One console and the networking device (router, modem, or gateway).
STEP 2: Use a different network cable to connect your Xbox console and the networking device.
STEP 3: Proceed in testing your Xbox Live connection by performing the first three steps mentioned above.
NOTE: If you did not get the error, then it means that your network cable is causing the problem.
Test the Ethernet Port on the Xbox Console
Try the following steps if your computer is connected to the Internet and works as expected:
STEP 1: Unplug the network cable from the Ethernet port on your Xbox One console.
STEP 2: Unplug the network cable that connects your computer to the networking device.
NOTE: Unplug only the cable from your computer.
STEP 3: Plug the network cable in Step 2 into your Xbox One console.
STEP 4: Test your Xbox Live connection again.
NOTE: If you get the same error, there may be a problem with the Ethernet port on the Xbox One console. You may go to the Xbox Online Service Center to have your console repaired.
Make sure to unplug the network cable from your Xbox One console, then plug the network cable into your computer.
If any of these solutions worked, then your console will connect to Xbox Live.
STEP 5: Select Yes, if you are prompted to update your console software.