What to Do If Receiving ICMP Error When Connecting to Xbox LIVE

 

If your Xbox 360 console is connected to the Internet but unable to connect to Xbox LIVE, and when you run the Xbox LIVE connection test you received an ICMP error, follow the steps below:

I. Restore the Network Settings of the Xbox 360 Console to Factory Defaults

NOTE: Before you reset your Xbox 360 console, take note of the current network settings and wireless password (if you are connected to a secured wireless network) so you can restore them later on.

STEP 1: Press the Guide button on your Xbox 360 controller.

Xbox 360 controller

STEP 2: Select Settings, then select System Settings.

STEP 3: Select Network Settings, then select Wired Network or the name of the wireless network (for wireless connection).

STEP 4: Select Configure Network.

STEP 5: Go to the Additional Settings tab, then select Restore to Factory Defaults, and then select Yes, Restore to Factory Defaults when prompted.

NOTE: This will only reset the network settings of the Xbox 360 console and will not reset the other settings.

STEP 6: Turn off the Xbox 360 console.

STEP 7: Restart the Xbox 360 console.

NOTE: If you will be connecting to a wireless network, you will be prompted to configure the wireless settings. Follow the on-screen instructions to connect to your wireless network.

II. Test Your Xbox Live Connection

STEP 1: Press the Guide button on your Xbox 360 controller.

Xbox 360 controller

STEP 2: Select Settings, then select System Settings.

STEP 3: Select Network Settings, then select Wired Network or the name of the wireless network (for wireless connection).

STEP 4: Select Test Xbox LIVE Connection. Your Xbox 360 console should now connect to Xbox LIVE. Otherwise, proceed to the next instructions.

NOTE: Select Yes, if you are prompted to update your console software.

If you are connecting to Xbox LIVE through a wired connection, click here.

If you are connecting to Xbox LIVE through a wireless connection, proceed to the steps below.

III. Disconnect Third-Party Headsets and Other Possible Interference

Third-party wireless headsets and other wireless devices can cause active interference to your wireless connection since they are running on the same frequency as that of the wireless router. Below are some of the possible interference culprit:

  • Wireless headsets
  • Cordless phones
  • Microwave ovens
  • Chrome faceplates
  • Metal dividers
  • Shelves
  • Doors on the entertainment unit where the console is placed

Once all possible interference have been cleared, test your Xbox Live connection. If the same problem persists, proceed to the next instructions.

NOTE: You may also change the wireless channel on your router to further isolate the problem.

IV. Restart the Xbox 360 Console and the Network Hardware

STEP 1: Turn your Xbox console and your network hardware (modem and router) off.

STEP 2: Wait for a minute or so, then turn your modem back on, and then wait for it to get back online (usually takes one minute).

STEP 3: Turn on your router and wait for another minute.

STEP 4: Restart your Xbox console, and then test your Xbox Live connection. If the same problem persists, proceed to the next instructions.

V. Clear the System Cache

STEP 1: Press the Guide button on your Xbox controller.

Xbox 360 controller

STEP 2: Go to Settings, then select System Settings.

STEP 3: Select Storage or Memory.

STEP 4: Highlight any storage device, then press Y on your controller.

NOTE: It does not matter which storage device you select because the cache will be cleared for all storage devices.

STEP 5: Select Clear Cache, and then select Yes when prompted to confirm the storage device maintenance.

STEP 6: Test your Xbox Live connection.




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