What to Do If the Contacts on Your Outlook Account is Not Synced With Your iPhone


There are instances when your contacts list on Outlook may have stopped synchronizing with your iPhone due to incorrect permission settings or general bugs. If you’re having problems keeping the contacts on your Outlook account synced with your iPhone, try out the following troubleshooting options.

OPTION 1: Update Contacts with iTunes

Apple iTunes isn’t just a music player but a great tool to manage and store data from your iOS device. In addition to safely storing your apps, music, and photos, iTunes makes it easy for you to update and transfer information, like your contacts, to your devices.

STEP 1: Launch iTunes.

NOTE: Make sure you’ve updated iTunes to the most recent version to ensure that you don’t run into any issues during the syncing process.

STEP 2: Click the iPhone icon to access your device’s summary.

STEP 3: Under Settings, click on Info, then check the box next to Sync Contacts with, and then select Outlook from the drop-down menu.

STEP 4: Click Apply to allow iTunes to sync your Outlook contacts the next time you sync your iPhone with iTunes.

OPTION 2: Sync Contacts with iCloud

If you don’t want to use iTunes, or, for some reason, syncing with iTunes doesn’t solve your issue, try syncing your Outlook contacts using Apple’s online storage iCloud.

STEP 1: Launch the iCloud desktop application.

STEP 2: Check the box next to Mail, Contacts, Calendars, and Tasks, then click the Apply button.

NOTE: Using iCloud is one of the fastest ways to sync your contacts, but it doesn’t give you the option to sync only your contacts to the cloud. Only use this method if you don’t mind uploading your mail, calendars, tasks, and contacts data to iCloud storage.

OPTION 3: Transfer Contacts Over Email

Although the process is a little lengthy, you can also transfer contacts from Outlook to your iPhone using email. You’ll need to export your Outlook contact list as a comma-separated values (CSV) file first. CSV files store datathat you find in tables like spreadsheets, and information in these files usually appears as text or values separated by commas.

STEP 1: From the desktop Outlook application, Click File -> Open & Export -> Import/Export to launch the Import and Export wizard.

STEP 2: Select Export to a file -> Next -> Comma Separated Values -> Next, and choose the folder with the contacts you want to export.

STEP 3: Click Next, then name your CSV file, and choose where you want to save it. When you’re done, click Next and then Finish.

STEP 4: Once Outlook generates the CSV file, compose a new email and upload the file as an attachment. Then, send the message to an email address that’s connected to your iPhone.

STEP 5: Open the email on your phone, tap the attachment, and follow the prompts until your phone gives you the option to Add All Contacts.

NOTE: Emailing contacts as CSV files doesn’t work on some iOS devices. You can see a preview of the CSV file, but your phone won’t prompt you to add them as contacts.

OPTION 4: Import Contacts as vCards

Another way to ensure that your Outlook contacts are synced with your iPhone is to convert them into electronic business cards or vCards, which usually appear at the end of emails in place of a signature. You can view vCards on any version of Outlook, but you can only create them using the desktop application.

STEP 1: In Outlook, click on the People icon and choose Contacts.

STEP 2: Select a contact that you want to sync, and then click File -> Save As.

STEP 3: In the Save as type field, select vCard Files.

STEP 4: Choose the directory where you want to save the vCard, name the file, and click Save.

STEP 5: Go to iCloud.com and sign into your account.

STEP 6: Click the Settings icon in the bottom-left corner of the screen, choose Import vCard, select the vCard that you saved, and then click Import.

iCloud adds your new contact to the “All Contacts” folder. If you import a vCard with information for two or more people, it separates them into individual entries. This method isn’t automatic, so you’ll have to create and import a new vCard each time you add a new contact in Outlook.

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