If the touchscreen of your Windows 8 tablet is not responding when you tap it, follow the troubleshooting options below to resolve it:
OPTION 1: Clean the Screen
STEP 1: Turn off your Windows 8 tablet or computer.
STEP 2: Spray a small amount of glass cleaner onto a soft, lint-free cloth until it becomes slightly damp.
NOTE: Avoid spraying the glass cleaner directly onto the screen.
STEP 3: Gently wipe the screen until there are no traces of smudge or lint.
STEP 4: When the screen is completely dry, turn on your tablet or computer, then check if the touchscreen is now responding. Otherwise, proceed to the next option.
OPTION 2: Perform a Full Shutdown
STEP 1: Using the keyboard, press the Windows + [I] keys.
STEP 2: Click on Power, then press and hold the Shift key, and then select Shut down.
STEP 3: Wait for a few minutes then press the power button to turn it back on.
STEP 4: Tap the screen once again to see if it is now responding. If the issue still exists, proceed to the next option.
OPTION 3: Configure the Touch Display
STEP 1: Point your mouse cursor at the lower left-hand corner of the screen, then right-click on it, and then select Control Panel.
STEP 2: Click on Hardware and Sound then Tablet PC Settings.
STEP 3: On the Display tab, click the Setup button.
STEP 4: Follow the on-screen instructions on how to configure your tablet or computer’s touch display settings.
STEP 5: After running the setup, tap the screen once again to see if it is now responding. Otherwise, proceed to the next option.
OPTION 4: Perform a System Restore
Perform a Microsoft System Restore on the tablet or computer to a time when it was working. For instructions on how to do this, click here.
NOTE: If the touchscreen never worked before, please skip this step and proceed to the next option.
OPTION 5: Perform a System Recovery
Perform a Microsoft System Recovery on your Windows 8 tablet or computer to restore it to its original system configuration. For instructions, click here.