What to Do If the Xbox 360 Wireless Controller Disconnects or Cannot Connect

 

If your Xbox 360 Wireless Controller experiences any of the following symptoms:

  • Xbox 360 cannot connect or maintain a steady connection to your Xbox 360 console
  • You received an error message “Please reconnect controller”
  • Four green lights on the wireless controller flash continuously

This issue may be caused by one of the following:

  • The Xbox 360 Wireless Controller batteries are weak and needs to be replaced, or the Xbox 360 Rechargeable Battery Pack needs recharging.
  • Another wireless device, such as a microwave oven, a cordless phone, or a wireless router, is causing interference.
  • Metallic objects positioned between the console and the wireless controllers are causing interference. These include a chrome faceplate or metal dividers, shelves, or doors on an entertainment center cabinet.

    NOTE: All licensed Xbox 360 console faceplates have been tested for interference and were proven to not cause any interference to licensed wireless devices.

  • Four game controllers are already connected to the console.

To resolve this, try one of the following options below:

OPTION 1: Restart the Xbox 360 Console

STEP 1: Turn your Xbox console off.

STEP 2: Wait for a minute or so, then turn it back on.

STEP 3: Check your wireless controller and see if the same problem persists. If so, proceed to the next option.

OPTION 2: Replace the Batteries or Recharge the Battery Pack

for Standard Batteries:

If you do not have a rechargable battery pack, replace your weak batteries with fresh AA batteries.

for Xbox 360 Rechargeable Battery Pack

STEP 1: Remove the battery pack, then reattach it to your wireless controller. Make sure it is attached properly.

STEP 2: Press and hold the Guide button on your controller. The battery meter located at the upper-right area of the Guide button, will indicate the current battery strength level.

STEP 3: Recharge the battery pack if the level is low.

for Xbox 360 Play & Charge Kit

STEP 1: Make sure the battery pack is properly connected to your controller and is plugged into one of the USB ports of the Xbox 360 console.

STEP 2: Check the USB ports on your console. Try plugging the charge cable into each of the USB ports on your console. If the controller works on some USB ports and not on others, try another accessory in the USB port/s that did not work. If the USB port/s did not work on another accessory, have your Xbox 360 console repaired. However, if the USB port/s worked proceed to Step 3.

STEP 3: Turn off the vibration feedback (rumbling) on the controller. For further instructions, see steps below:

NOTE: If the vibration feedback is left on while charging, it will take longer for the battery to fully charge. It might also drain the battery pack faster than it can recharge.

STEP 3a: Press the Guide button on your Xbox 360 controller.

STEP 3b: Go to Settings, then select Preferences.

STEP 3c: Select Vibration, and then select Enable Vibration to clear the checkbox.

Check your wireless controller and see if the same problem persists. If so, proceed to the next option.

OPTION 3: Remove Possible Wireless Interference Between the Wireless Controller and the Xbox 360 Console

Ideally, the wireless controller will work within 33 feet (10 meters) of the console. However, this range will reduce due to certain factors, such as having objects placed between the console and the controller, as well as other wireless devices within range, which might cause interference with the wireless controller and the console. Below are some of the possible interference culprit:

  • Wireless routers
  • Cordless phones
  • Microwave ovens
  • Chrome faceplates
  • Metal dividers
  • Shelves
  • Doors on the entertainment unit where the console is placed

Once all possible interference have been cleared, check your wireless controller and see if the same problem persists. If so, proceed to the next option.

OPTION 4: Disconnect All Controllers and Headsets

If all four lights surrounding the Power button on the console are lit green, and the controller has four flashing green lights, this is an indication that there might already be four game controllers connected to the console. Disconnect all four game controllers, then try to connect the controller with the connection problem. For instructions on how to disconnect the controllers, follow the instructions for each type of controller below:

  • Wireless Controller – Press and hold the Guide button for three seconds, and then turn the controller off.
  • Wireless Headset – To disconnect a wireless headset, turn the headset off.
  • Wired Controller or Headset – Unplug the cable from the console.

For instructions on how to connect the game controllers, click here.

After connecting the wireless controller with the problem, check if the same issue persists. If so, proceed to the next option.

OPTION 5: Replace Your Controller

If the wireless controller still does not work even after trying all the options above, have it replaced. You can go to Xbox Online Service Center to order a replacement. If your controller is still within warranty, you must register your console to have the controller replaced.

 




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