What to Do If You Cannot Connect Wirelessly Using Your Kindle Fire


In order for you to search, shop, and download music, videos, and apps using your Kindle Fire, a wireless connection must be established. You can also perform other tasks wirelessly such as surfing the Internet using the Amazon Silk web browser, as well as accessing your emails at home or office. The Kindle Fire should be connected to a WiFi network in order to be able stream music, videos, or other content stored in the Amazon Cloud, and use certain Kindle Fire apps. If the Kindle Fire is having difficulty connecting to your wireless network, try performing the steps below:

NOTE: If there are other wireless computers or devices that are able to connect to the network wirelessly, then focus your troubleshooting on the Kindle Fire’s settings. Otherwise, make sure that the wireless settings on your wireless router/gateway is configured properly. Contact your router’s manufacturer or the person who set up the network for further assistance.

OPTION 1: Perform a Cold Boot on the Kindle Fire

STEP 1: Restart your modem and router by unplugging them from the power source for approximately 2-3 minutes.

NOTE: Perform this step if the Kindle Fire is the only wireless device connecting to the network. Do not press the Reset button of the router or modem as this will reset the device to factory default state.

STEP 2: With the router and modem unplugged, press and hold the Kindle Fire’s power button for 30 seconds and then release it.

STEP 3: Press the power button again to turn on the Kindle Fire.

STEP 4: Re-plug the power of the modem and then the router.

STEP 5: Wait for the lights on the modem and the router to stabilize and then try to connect wirelessly on the Kindle Fire.

If after performing the steps mentioned above and your Kindle Fire still could not connect wirelessly, proceed to the option below.

OPTION 2: Manually Add Your Wireless Network

NOTE: Make sure that your Kindle Fire is within the wireless range of the network you are connecting to, and that you know the wireless network name (SSID) and the wireless key or password (if there is any).

STEP 1: Tap the Quick Settings icon located on the upper right corner of the Kindle Fire’s Home screen.

STEP 2: Tap the Wi-Fi option then make sure that Wireless Network is set to ON.

STEP 3: Tap the Add a Network option then enter the name of the wireless network you are trying to connect to.

STEP 4: After entering the network SSID, tap the Security field then select the type of encryption that the wireless network uses.

STEP 5: Tap the Password field then enter the security keys using the on-screen keyboard.

NOTE: Skip this step if the wireless network security is disabled.

STEP 6: Tap Save to add the network then tap Connect to connect to the network you have created.

NOTE: If the Kindle Fire fails to connect to it, an "Unable to Connect" message will appear. If this is the case, tap the Set Up option then manually re-enter the network’s wireless information.

STEP 7: If the Kindle Fire is still unable to connect wirelessly, try connecting it to a different wireless network to further isolate the problem. You may visit the Kindle Support page or contact Amazon at amazon.com/contact-us for further assistance.

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