What to Do If Your Kindle Fire Screen is Frozen or Locked


Kindle Fire is a tablet computer released by Amazon, which features a full color 7-inch display with multi-touch. In addition to surfing the Internet, this multimedia device lets you load your favorite music, movies, books, apps, and many more. There are several known issues when using the Kindle Fire and one of them is experiencing a frozen or locked screen. If your Kindle Fire does not respond to any actions, you may try following the troubleshooting steps below:

OPTION 1: Perform a Hard Reset

The reset steps below will not restore the device’s factory settings. This procedure will only close any programs that may be currently running and then shuts down the device so you can restart it fresh later.

STEP 1: Press down the Kindle Fire’s power button for at least 20 seconds then release it.

STEP 2: Wait for a few seconds then press the power button again to turn on your Kindle Fire.

OPTION 2: Check Your Kindle Fire’s Battery Level

Make sure that your Kindle Fire’s battery is not at its minimum level. Low battery is a known cause for Kindle Fire screens to lock up. Your Kindle Fire lasts up to 8 hours of continuous reading or 7.5 hours of video playback, provided that its wireless connection is off. Battery life will vary based on the type of usage and wireless connectivity required; activities such as web browsing and downloading content may deplete battery life more quickly.

To properly charge your Kindle Fire, follow these steps:

STEP 1: Connect the Kindle Fire’s power adapter to a wall socket. While charging, the indicator light on the power button will turn orange and green when the battery is fully charged.

STEP 2: If the indicator light does not turn green, make sure that the power cable is fully inserted into your Kindle Fire and that the power adapter is securely inserted into the power outlet.

NOTE: If your Kindle Fire is still not charging, try another electrical outlet. Your Kindle Fire will continue charging even if you turn it off by pressing and holding the power button, then tapping Shut Down. The indicator light on the power button will turn off completely, but your Kindle Fire will continue to charge.

STEP 3: Wait for the battery indicator to appear filled to indicate that the Kindle Fire is fully charged.

When connected to a power source using the included power adapter, your Kindle Fire battery should be fully charged in less than four hours.

NOTE: It is not recommended to charge your Kindle Fire via the USB port of your computer since the computer’s power is insufficient to fully charge your Kindle Fire.

OPTION 3: Update Your Kindle Fire’s Operating System

If you are using and running programs on the Kindle Fire that are meant to operate on a newer version of the operating system, then most likely the device will freeze or lock up. If you want to check if your Kindle Fire has a newer operating system version, and for instructions on how to load it on your Kindle Fire, click here.

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